Returns & Refunds
At 6fiftythree, every shirt is made to order, printed just for you after you check out. But if something isn't right with your order, we'll make it right, quickly and without fuss.
What's Covered
- Items that arrive damaged or defective, such as a faulty print, flawed stitching.
- Items that are misprinted, or noticeably different from the product shown.
- Orders where you received the wrong item or wrong size compared to what you ordered.
What's Not Covered
- Change of mind, including ordering the wrong size or colour. Please check our size guide before ordering.
- Wear and tear, or damage from washing or care that doesn't follow the care instructions.
- Issues reported more than 5 days after delivery.
Simple 3-Step Process
1. Let us know
Email us at sixbyfiftythree@gmail.com within 5 days of receiving your order, with:
- your order number
- the item(s) affected
- a short description of the issue
- clear photos of the problem, including the garment label
2. We'll review it
You’ll receive a response within 3-5 business days with return approval and mailing instructions.
3. We'll make it right
Send the item to the address we will provide, and email us the tracking number.
Once item(s) are received and inspected, issue a full refund to your original payment method within 5 business days, whichever you prefer. Replacements are made to order, so please allow the usual production and delivery time.
Cancellations
Production starts quickly, so orders can't be cancelled upon check-out.